Return Policy

All of our products are made to order. 
Please note that for this reason we do not offer refunds or exchanges. If you need to cancel your order, please contact us within 24 hours of placing the order. If you purchase a product and cancel the order under the 24 hour cancellation policy, we reserve the right to limit any sales of our products to you in a future purchase. We may exercise this right on a case-by-case basis at our discretion.

Any customer that receives a defective or damaged product is eligible for new parts, or a completely new product, depending on the problem, at no additional cost. In the event that your order arrives damaged or defective, please contact us at within 24 hours of package receipt and we will facilitate the process of getting you new parts, or a new product depending on the issue, as well as guiding you through how to proceed. We can also be reached at 
(833) 336-NEON.
We hope you have the uttermost pleasant experience shopping with us and thank you for understanding our return policy. Our main concern is providing you with the best service possible and we strive to ensure perfect execution and delivery every time.