FAQ

WHAT IS THE TYPICAL LEAD TIME FOR ORDERS?

All orders are made by hand with the upmost care and attention to detail. Production can take up to 10 business days depending on how many orders we are currently processing. This does not include shipping time.

HOW LONG WILL MY NEON SIGN LAST?

The lifespan of a neon sign ranges between 8 to 15 years, although some continue to function for much longer than that. There are several factors that contribute to your neon sign's lifespan, one huge factor being how frequently it is used. Other factors include heat, electrical surges/consistency of your electrical supply and having your sign switched on for prolonged periods of time.

CAN I USE MY SIGN OUTDOORS?

All of our neon signs are designed for indoor use only.

HOW DO YOU POWER THE NEON SIGN?

All of our neon signs connect directly into a standard(USA) power socket and it comes with a 12V transformer.

DOES THE NEON SIGN REQUIRE ANY MAINTENANCE?

Your neon sign will not require any maintenance.

HOW DO I CLEAN MY NEON SIGN?

If you want to dust or clean your neon sign, be sure to unplug it first. Then, use a feather duster or soft, dry cloth to remove any dirt or dust from the tubes. Do not use a liquid cleaner on your sign.

WHAT DO I DO IF MY NEON SIGN ARRIVES DAMAGED?

If your neon sign arrives and has been broken during shipping, please email us at info@sayitwithlights.shop within 24 hours of the delivery. The best thing for you to do is to take pictures of the broken sign in the box, showing the broken parts, and attach the pictures to your email. If the box that the sign came in is also damaged, be sure to take photos of that as well. Video recordings are also helpful. We will respond to your email as soon as possible and resolve the issue.

Ordering:

WHAT DOES THE WARRANTY COVER?

We offer a 12 month guarantee on materials and workmanship on all of our neon signs. However, this does not extend to any damage that may occur as a result of incorrect installation or physical damage during usage.

DO YOU SHIP OUTSIDE THE US?

We only ship our products within the US. International buyers can purchase our apparel and some of our accessories through Etsy.

Customization:

WHAT ARE THE COLORS AVAILABLE FOR YOUR NEON SIGNS?

Currently our offering includes blue, green, orange, pink, purple, clear red, opaque red, white, and yellow. Please refer to our color reference gallery that you will find under the neon info drop down menu and keep in mind that colors might differ slightly in real life from how your screen displays it.